Credit Control

Your account will automatically fall into the debt management cycle if you fail to pay your account timeously. A reminder letter will be issued 14 days after the due date and if you fail to settle your bill, you will receive a restriction/disconnection notice to settle your account within 7 days and if payment is not forthcoming, your water will be restricted/disconnected.

Should we not receive payment, without any further warnings, your account will be handed over to our attorneys for collection which may result in your credit rating being prejudiced as well as legal proceedings to recover the outstanding amount. If you are experiencing financial difficulties, please contact our Debtors Clerk who will be happy to assist you with a payment plan to settle your account.